Terms of Service

1. Acceptance of Terms

By accessing or using Penguin Alley ("Service"), operated by Penguin Alley ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Penguin Alley provides AI-powered software development services through S.O.C.I. (Systemic Operating & Coordination Intelligence), a multi-agent system that builds, deploys, and maintains software applications.

3. Subscriptions and Payments

Paid tiers (Starter, Pro, Élite, Enterprise) are billed monthly or annually. Prices are in USD. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

4. Refund Policy

New subscriptions have a 7-day refund window from the date of the first payment. Refunds are proportional to your usage of the service during that period:

• Less than 10% usage: Full refund
• 10–50% usage: 50% refund
• Over 50% usage: No refund (the service was substantially utilized)

Service failure guarantee: If a service disruption, bug, or error is caused by Penguin Alley, you are entitled to a full refund regardless of usage. We stand behind the quality of our work — unlike many competitors, we take full responsibility for our system's performance.

One refund per account: Each account is eligible for one refund. If a refund is granted, the account cannot request another refund on a future subscription.

Hold period: First payments are held for 7 days. If no refund is requested within that window, the payment is processed as confirmed revenue. Recurring payments (month 2 and beyond) are processed normally without a hold period.

Abuse prevention: We monitor for patterns such as multiple accounts from the same person requesting refunds, intensive usage concentrated before a refund request, or bulk export of deliverables prior to cancellation. Abuse of the refund policy may result in account termination.

5. Intellectual Property

Once full payment is received, the client owns all custom code developed specifically for their project. Penguin Alley retains the right to use the work as a portfolio reference unless the client opts out in writing.

6. Acceptable Use

You may not use Penguin Alley to build software intended for illegal purposes, malware, phishing, or any application that violates applicable laws. We reserve the right to terminate accounts engaged in abusive behavior.

7. Limitation of Liability

Penguin Alley is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by the client in the 12 months preceding the claim.

8. Termination

Either party may terminate the service at any time. Upon cancellation, access continues until the end of the current billing period. We may terminate accounts that violate these terms immediately.

9. Governing Law

These terms are governed by the laws of Mexico. Any disputes shall be resolved in the courts of Mexico City.

10. Contact

Questions about these terms? Contact us at hello@penguinalley.com